Support Contact Methods

Our goal is to provide various methods of contact to suit your needs to get support for any issue that may arise. As such, we have all of these avenues for contact.

Email

Our support address support@e2sphone.com goes to our team, so the first available person will respond.

Text Message

Text messages to our main number 304-679-1989 is distributed to our technical support group

Call Us

You can call us at our main number 304-679-1989 and you get to our technical support group rapidly

Built-in Service Request

Finally, for customers who already have our management software installed, we have our Quantum Services help request form.

Information, Tips, Codes

  • Star Code Feature Description
    *** Dynamically Park a Call (in the 701-709 range)
    *{parking lot} Park a Call (to a specified park ext)
    *34 Site Pickup - Answer a Call that is ringing within the same site
    *35{ext} Extension Pickup - Answer a Call that is ringing at another extension
    *36 Domain Pickup - Answer a Call that is ringing within the same domain
    *37 Department Pickup - Answer a Call that is ringing within the same department
    *38 Self Pickup - Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call)
    *72<10 or 11 Digit phone number or Extension number> Set Forward Destination (This feature will only forward to Device or External Number; it does not forward to Users. Forwarding to a user such as an Auto-Attendant must be done in the portal.)
    *73 DeActivate Forward
    *74 Activate Night Mode (Requires Setup)
    *75 DeActivate Night Mode
    *78 Activate Do Not Disturb
    *79 Deactivate Do Not Disturb
    *88 Make Agent Available for all Queues the Agent is a member of (Online)
    *89 Make Agent Unavailable for all Queues the Agent is a member of (Offline)
    *97{ext} Transfer to a 4-digit Extension
    *98{ext} Transfer to a 3-digit Extension
    *99 Transfer to Self
    Shortcut Feature Description
    7{ext} Transfer a call directly to voicemail (3 or 4 digit extension)
    71[0-9] Transfer a call to a Call Park Queue in the 710-719 Range for Parking without a Callback
    72[0-9] Transfer a call to a Call Park Queue in the 720-729 Range for Parking with Callback
    99{ext} Auto Answer/Intercom (3 or 4 digit extension) This feature does not work with SLA

  • Click here to get a PDF of common codes.